About the Role:

As a Technical Support Engineer 2 at Datadog, you’ll act as a product expert, working directly with customers to resolve issues, provide technical guidance, and ensure a world-class customer experience. You will troubleshoot across Datadog’s 600+ integrations, contribute to demos, and become a certified specialist in designated product areas. This role is ideal for someone passionate about SaaS, cloud technologies, and problem-solving.

What You’ll Do:

• Provide technical support via tickets, chat, and screen-sharing sessions.
• Troubleshoot and reproduce customer-reported issues across Datadog’s integrations.
• Become demo certified and lead customer-facing product demonstrations.
• Share customer feedback with product teams to improve features and services.
• Train to specialize in one or more Datadog product areas.
• Collaborate onsite 3–5 days a week in the Bangalore office.
• Work a rotating schedule, including weekends.

Key Technical Skills:

Technical Support, SaaS, Zendesk, Jira, Confluence, Troubleshooting, Programming (basic knowledge), Linux, Cloud Monitoring Tools, Customer Communication

Requirements:

• At least 2+ years of experience in technical support at a SaaS company.
• Skilled in using tools such as Zendesk, Jira, Confluence, or similar platforms.
• Strong troubleshooting background with programming or technical knowledge.
• Familiar with Linux basics and eager to deepen technical expertise.
• Strong communicator, both written and verbal.
• Curious learner, detail-oriented, and client-focused.
• Comfortable working flexible schedules including weekends.
• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience preferred.

About Datadog:

Datadog (NASDAQ: DDOG) is a leading global SaaS company, helping organizations monitor and secure their entire technology stack in the cloud age. Built by engineers, for engineers, Datadog supports cloud migration, infrastructure monitoring, and digital transformation for companies across industries. The company champions diversity, innovation, and collaboration, offering an inclusive and people-first workplace.